We perform collections on consumer debt, tenancy debt, and commercial debt. We are specialists in tenancy debt recovery
We are experienced debt recovery specialists with a client base consisting of individual creditors and businesses. We perform collections on all debt types including; consumer debt, commercial debt, Disputes Tribunal orders, and a specialisation in Tenancy Tribunal and Mediator's order recoveries.
Our commission is based on the principle that no collection means no commission. We will only deduct our commission from your debtor’s repayments. This means if we don't get a successful recovery, we do not collect our commission, giving us a real incentive to achieve a successful debt recovery for you. Depending on your terms of trade, we can add our commission on top of the original debt. The result is we recover the total debt with no cost to you once the debt has been paid in full.
Debt recovery is not for everyone, but we get a lot of enjoyment from being successful for our clients. Our recovery rate is one of the highest in the industry which is why we have been in business for more than 30 years. Various pricing options are available for you to choose from. See our Fees page.
The most time consuming task involved in debt collection is usually locating the debtor. This is common when the debtor is an individual person, not a business, as businesses have a policy of advertising where they are located, as opposed to individuals who can be very transient and hard to locate when they don't want to be found. It is also important to locate your debtor as quickly as possible because of statutory limitations on the enforcement of debts.
As an experienced debt collector we have networks and utilise various resources to assist us with locating debtors. This process can sometimes take more time and patience than expected, but we know that with commitment and patience, we will inevitably locate the debtor in order to make contact with them.
Our first action is to always approach your debtor to allow them the opportunity to offer a voluntary offer of repayment. This can be payment in a lump sum, or payments by installments. If your debtor refuses or fails to start a voluntary repayment plan we will warn the debtor that we may start civil enforcement proceedings.
Enforcement is an effective method of forcing your debtor to pay. In most cases, we will pay the costs associated with the first District Court enforcement on the basis the debtor is located within New Zealand. These costs include tracing costs, document preparation, Solicitor fees and District Court fees. Enforcement costs are added on top of the original debt and will be repaid by the debtor.
We will recover any enforcement costs from the debtors’ repayments as per our Terms of Engagement. If further enforcement's are required during recovery of the debt, we will discuss the options available with you before proceeding with further work.
Whether a debtor is making payments towards the debt on a voluntary repayment plan or through court enforcement, there is always the possibility the debtor's repayments stop due to various reasons. The reality is, ensuring a debtor maintains their repayments towards the debt is a large part of the debt collection process.
Our staff are tasked with monitoring every debtor's repayments using our credit control software which alerts us if a debtor misses a payment. We then prioritize taking action to ensure the debtor gets back on track with their repayments.
We will also load the debt on the credit reporting systems which will adversely affect the debtor's credit rating.