We are a New Zealand owned and operated business with over 25 years experience in debt collection
We have been recovering our clients' accounts since 1993 and in that time we've met the challenge of recovering our clients debts despite boom-and-bust economies, as well as truly remarkable technical and legislative changes.
Debt recovery is not for everyone, but we get a lot of enjoyment from being successful for our clients. Our recovery rate of 94% is one of the highest in the industry which is why we have been in business for more than 25 years.
A key service we have specialised in providing to New Zealanders is tenancy debt recovery. This involves the recovery of Tenancy Tribunal and mediated orders for property managers, private landlords, and even tenants.
The founder of CIA Debt Recovery started as a field agent for another debt collection agency in 1993. It was clear, in a very short time frame, that his former Police experience of dealing with people from all walks of life allowed him to gain rapport with debtors. His work in West Auckland soon grew so that he was able develop a business plan which quickly evolved into the forming of the national private investigative and debt collection business, then called Chase Investigative Agencies, also known as C.I.A. An opportunity arose in 1997 to demonstrate to the National President of the property managers division of the Real Estate Institute of New Zealand (REINZ) the tracing and debt collecting abilities of this business. A six-month trial took place before C.I.A. was invited to market their services to the rest of the REINZ membership.
The business had quickly grown exponentially which lead to debt collection on a nationwide scope. In 2008, CIA Debt Recovery relinquished the private investigator's licence because it was not required for the core work of tenancy and general debt collection. The private investigator's licence states on the licence that it grants no extra powers over the normal citizen and then, as an aside, the Private Investigator's and Security Guards Act takes away the right of private investigators to covertly take photos, videos and audio. Because C.I.A. was legally not allowed to use the word 'investigative', or 'investigator', in the company name without a private investigators licence, the name of the company was thus changed to The C.I.A. Debt Recovery Group.
In 2019 the company name was updated by simplifying it to CIA Debt Recovery. This is the name our clients have known and refer to the business.
Founder of CIA Debt Recovery Ltd