Privacy Statement
CIA Debt Recovery Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Statement explains how we collect, use, store, and share information in accordance with the Privacy Act 2020.
Information We Collect
We collect information directly from our clients, and also information from our clients about their debtors. This may include:
- Contact details (name, address, phone, email)
- Payment history and outstanding balances
- Identification documents provided to verify identity
- Records of communications with us
- Information necessary to pursue debt recovery
How We Use Information
We use the information we collect to:
- Provide debt collection and recovery services
- Assess, manage, and pursue outstanding debts
- Report debts and payment information to credit reporting agencies (where legally permitted)
- Meet our legal and regulatory obligations
Sharing Information
We may share information with trusted third parties where necessary and legally permitted, including:
- Credit reporting agencies
- Lawyers and courts
- Regulatory or enforcement authorities, if required by law
Storage and Security
All information is stored securely in an encrypted database. We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.
Retention of Information
We retain information only for as long as necessary to carry out debt recovery services, comply with our legal obligations, or resolve disputes. When information is no longer required, we take steps to securely delete or anonymise it.
Your Rights
Under the Privacy Act 2020, you have the right to:
- Access personal information we hold about you
- Request correction of any incorrect or incomplete information
To exercise these rights, please contact us using the details below.
Contact Us
If you have any questions or concerns about this Privacy Statement, or wish to exercise your privacy rights, please visit our Contact page.